E.ON Drive charges up electrifying customer service with Salesforce

While primarily recognised as an energy utility, E.ON has its sights set on diversification, including into the emerging market for Electronic Vehicles (EV) via its E.ON Drive initiative.

It’s a bold ambition to build one of the largest EV charging networks across Europe, with the goal of having over 180 Ultra Fast chargers that can charge a 400 km range car in around 20-30 minutes in place by 2020.

Workato Recognizes A New Generation Of Enterprise Automation Innovators

Workato, the leading intelligent integration and automation platform, announced today the winners of its first annual customer awards program. These awards honor teams that are transforming their organizations with Workato and showcasing the vast potential of enterprise automation. Winners include: Broadcom, Coupa, Enbridge, Intuit, Nutanix, Rapid 7, Slack, the top logistics company, and Zillow.

From One Marketer To Another: 4 Tips for Getting Started with Data Activation

All marketers know that 1 to 1 personalization, today’s holy grail of marketing, starts with data. But actually achieving personalization is another story. It’s common to start out thinking something like, let’s track everything and figure out how to use it later, but that approach rarely works. It’s messy, disorganized, and if you aren’t sure what you’re looking to track or don’t have a mapped plan for how you’re going to use the data you collect, you’ll end up creating piecemeal experiences. And no customer wants that. There’s way too much data in the world for humans to scale it, and the reality is we’re never going to catch up without help. Top that off with the fact that what customers say they want and what they really want are different things, and utilizing data to its full potential – what we call data activation – becomes essential.

MuleSoft Recognizes Leading Partners for Accelerating Digital Transformation at MuleSoft CONNECT 2019

Thriving ecosystem of partners enable customers to create application networks and deliver business outcomes

SAN FRANCISCO – MuleSoft CONNECT 2019 – June 25, 2019 – MuleSoft, provider of the leading platform for building application networks, today announced the winners of the MuleSoft Partner Awards. The annual awards recognize top partners for delivering business outcomes to customers at scale. The winners were announced at MuleSoft CONNECT San Francisco, one of six global conferences for digital business where CIOs, IT leaders and developers come together to realize the opportunity for application networks to drive digital transformation within their organizations.

How Will Salesforce.com’s Gross Profits Be Impacted Due to Tableau Acquisition?

On June 10, 2019, Salesforce.com (NYSE: CRM) entered into a definitive agreement with Tableau to acquire the company in an all stock transaction representing an enterprise value of $15.7 billion (net of cash). This converts to approximately $170 worth of Salesforce.com’s shares for each share of Tableau.

Salesforce.org Invests $1 Million in the Future of Chicago

Over the last year, Salesforce has greatly expanded our presence in Chicago – from our investment in Chicago Public Schools, to our newly announced Salesforce Tower, and a commitment to add 1,000 new jobs over the next five years.

We are so excited to share that we’re doubling down on our commitment and investing an additional $1 million in education and workforce development to further our Future Ready programs, with Chicago Public Schools (CPS) and i.c.stars.

Salesforce Makes Email Marketing Smarter with New Einstein AI Innovations

Today, at Salesforce Connections, we’re excited to announce new Einstein AI enhancements to Marketing Cloud that will empower brands to increase customer engagement with relevant and timely email marketing messages–an invaluable channel for marketers. The latest State of the Connected Customer report shows that 64 percent of customers prefer email communications over other digital channels such as mobile and social media. And for every $1 a company invests in email marketing, the return is $42.

Microsoft Dynamics Partner Roundup: Housing win; AI for CRM; Voice capture; New quoting tool

In this week’s Microsoft Dynamics partner news roundup:

    • Yorkshire Housing and PowerObjects, an HCL Technologies Company to partner on Dynamics 365 implementation
    • Velosio launches Connected Intelligence AI solution for CRM
    • Red Box voice capture capabilities coming to Dynamics 365 Sales Insights through new technology integration
    • Quotedge by PositiveEdge Solutions now available on Microsoft AppSource